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Rabobank N.A.

Rabobank N.A. is a multi-branched, regional organization with approximately 1600 employees geographically dispersed throughout the US.  The company has grown extensively and faced two challenges: maintaining a cohesive organization with clear and consistent lines of communication; and establishing avenues for internal collaboration. 

ElementsConnect provided streamlined, cost-effective technology solutions to Rabobank's challenges. Rabobank engaged ELEMENTS to develop an internal procurement system and a help desk management system in order to coordinate internal procurement, reduce expense and manage the large volume of diverse requests for support.

Bank personnel now request supplies using the ELEMENTS platform. The sophisticated shopping cart aggregates the requests, verifies authorization and streamlines the purchasing process. Rabobank experiences tighter control over purchases and lower costs as a result of better bulk-pricing from vendors.

The bank’s information technology department processes help desk requests using the ELEMENTS platform and the system allows them to accept, prioritize, track and distribute these requests so that appropriate resources are assigned efficiently. Personnel have the ability to enter requests for service, check on the status of these requests, and assess employee productivity along with providing extensive management reporting. 

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